Pacchetti vacanze in Cantone di Puriscal

This property was an absolute dream. The room was beautiful and the private hot tub was amazing. We had a wonderful time, and the staff was extremely helpful to book all of our excursions and to help us purchase tickets.

Excelente Hotel. Todo genial!

Did not give us room with 2 queen beds as we booked and paid for. On top of that, front desk staff didn't even bother yo let us know that they will give us wrong room type until we found out at night. We have 16 and 12 years old boys so we specifically reserved room with 2 queen beds. When we called the front desk at night they said initially that they couldn't give us our room due to availability. After dealing with front desk person with back and forth arguments he said he will give us call back in 5 minutes. No one called for 10 minutes and I called them back as it was very uncomfortable for my two boys to sleep on full size sofa bed. Then he gave us another room on the third floor with almost 25 steps. NO ELEVATOR. This incident ruined our mood. In addition they didn't give us 20% food discount that we received from expedia until we asked at the time of checkout. I think they should give us that discount without us reminding them. Overall it was okay stay for the price we paid for and the stars they have on expedia website. Would not stay again here.